Troubleshooting · 5 min

Fix: phone empty or wrong account

Fix the phone companion when it is empty or signed into the wrong Finipher account.

Use this when the phone shows no results or the wrong account.

Steps

1. Open Finipher on the phone.
2. Check the signed-in email.
3. Open Finipher on your Mac or Windows PC.
4. Check the signed-in email in Settings.
5. Make both emails match the website Account email.
6. Open Sync on the phone and tap Sync now.
7. Re-pair if the phone still looks wrong.

Privacy

The phone cannot show results until the computer has synced derived results. PDFs never sync.

You'll know it worked when

The phone shows the same account and current Personal results.

If this doesn't work

Revoke the phone in desktop Settings → Companion phone, then pair it again.

Related

• Pair your phone
• Phone sync and repair
• Lost phone