Troubleshooting · 5 min
Fix: setup stuck
Fix first-run setup or local engine issues on Mac or Windows.
Use this when Local Mode setup does not finish. Private Cloud and the web app skip this download.
Steps
- Keep Finipher open if a model is still downloading.
- Check the internet connection for that first download.
- Free disk space.
- Quit Finipher and reopen it.
- Choose a smaller model if this computer has limited memory.
On a Mac
Quit with Finipher → Quit, then reopen from Applications.
On Windows
Quit from the app or system tray, then reopen from the Start menu.
You'll know it worked when
Settings shows the local engine as ready, or you switch to Finipher Private Cloud and Upload works without a local model.
If this doesn't work
If setup shows an error, press Send this error to Finipher so we see it right away. Only that error is sent, with names and numbers removed.
Email [email protected] with your operating system, memory, and the step where setup stops. If the app opens, attach the file from Settings → Diagnostics → Save diagnostics file.